Pharmacy

Welcome to Fort Drum Pharmacy. We look forward to providing you the best pharmacy services from clinical medication management to new medication education at the point of receiving your medications. We understand your time is valuable and strive to expedite your experience as efficiently and safely as possible.

The Pharmacy is closed on all Federal Holidays and Education days. We are open with reduced hours on most DONSAs and training holidays. If traveling a significant distance please call the Pharmacy beforehand to verify hours of operation. You may also call the Automated Refill System at 1-800-354-9280 for more information on holiday or special event closings.

Refills

There are two ways to request prescription refills: To obtain prescription refills, beneficiaries have two convenient options:

24-Hour Automated Refill Service:
- Call the automated refill service at:
  - Fort Drum: (315) 772-3696
  - Toll-Free: (800) 354-9280
- Ordering Your Refills Via The Telephone
  - Press 1 to access the Guthrie Automated Refill System.
  - Press 1 for a refill.
  - Enter the last four digits of your sponsor’s social security number followed by the pound (#) key.
  - Enter the numeric portion (only) of your prescription number (found in the upper left-hand corner on the prescription label) followed by the pound (#) key.
  - Listen to the message verifying when your prescription will be ready. If you do not hear this portion of the recording, your attempt to refill your prescription by phone was not successful, and you will need to start at Step 1 again.
- Visit the Guthrie Pharmacy during normal duty hours with the ID card of the patient to pick up your prescription(s).
- Refills requested through this service will be ready for pick-up within two duty days after the request.
- After your prescription is ready, it remains available for an additional 7 days.

MHS GENESIS Patient Portal:
- Access the MHS GENESIS Patient Portal to request refills online.
- Log in to the portal and select the “Rx Refills” tab.
- Choose the prescriptions you want refilled and select your preferred pickup location.
- If your prescription has no refills left or has expired, you can request a renewal using the MHS GENESIS secure messaging feature. Consult your provider if necessary.

New Prescriptions

Requesting a new prescription to be filled prior to your pharmacy visit:

1. Choose Your Method:

Scan the QR code on the left, or
Text “Get in line” to (833) 564-4369.

2. Provide Information:

Respond directly to the text messages you receive.
Your request will be sent to the pharmacy for processing.

Convenient Options:

Use this service for new prescriptions to be filled and picked up later or for parking lot drive-thru pick-up.

Formulary

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look-up coverage information about your drug. A search can tell you:

Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
Where the prescription can be filled
Copayments and limitations, such as prior authorization
Coverage review requirements and forms
Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.

Self-Care Program

The pharmacy offers a self-care program for beneficiaries seeking treatment for minor aches and pains, allergies, cold and flu symptoms, or skin ailments. Each patient may select up to 3 different over-the-counter products per month (multiples of a single product are not allowed). Service members seeking liquid Ibuprofen, Tylenol, or Benadryl for their child must do so at the Guthrie pharmacy. Children less than 2 years of age are not eligible for this program, and products may be unavailable due to supply limitations or pharmacist clinical judgement.

Available Over-The-Counter Medication

Frequently Asked Questions

What is the difference between a prescription “renewal” and a prescription “refill?”
A refill is not a new prescription; it’s an authorization from the prescriber to refill the same prescription multiple times. A renewal is when your provider sends in a new prescription for a medication you are already taking, usually because your previous prescription expired or ran out of refills.

For example, your provider might give you a prescription for a 90-day supply of a drug, with three refills. You present the prescription to the pharmacy and get your initial fill for the medication; 90 days after the initial fill you get your first refill; 90 days after that you get the second refill, and 90 days after that you get the third and final refill (for a total of four fills). Since there are no more refills remaining on the prescription, you need to request a renewal from your provider. This renewal is a completely new prescription, which will authorize another fill (and potentially more refills as well).
What is “Prior Authorization?”
Some medications have specific criteria that must be met before TRICARE will authorize their use. These criteria ensure the medications will be safe and effective for the conditions they’re being used to treat, and that more efficient medications have been attempted before resorting to less efficient medications. Drugs that have these criteria are said to require “prior authorization,” or “PA.”

Your provider must submit information to ensure the PA criteria are met through the SureScripts website. SureScripts will typically process the request within 3 business days, at which point they will notify your provider whether the request was approved or denied. If your provider tells you the request was approved, you can then come to the pharmacy to get your prescription filled.

You can check whether a particular medication requires prior authorization by entering your information into the TRICARE Formulary Search Tool located at https://www.express-scripts.com/frontend/open-enrollment/tricare/fst/#/. If prior authorization is required, this will be noted in the “Coverage” column.
Why did somebody who pulled their pharmacy ticket after me receive their medication before I did?
Some medications take longer to prepare than others, and the pharmacy has more than one “production line” for processing prescriptions. The person who received their medication before you did may have had a less complex order, and other staff members were still working on your order while the other person’s was being prepared. The pharmacy does not prioritize some tickets over others.
How do I use the pharmacy drive-thru window?
1. Park in the pharmacy parking lot.
2. Either text the message “get in line” to (833) 564-4369 or scan the QR code on one of the drive-thru signs in the parking lot.
3. Respond to the messages you receive with the information requested.
4. You will be notified to drive up to the window when your medication is ready.
5. If you have any difficulty with the text messaging system, call us at (315) 772-7698.
Can I receive my medication through the mail?
More information about the TRICARE Mail Order Process(TMOP) can be obtained by calling toll free, 1-800-DOD-TMOP(1-866-363-8667), via the web at express-scripts.com/TRICARE , or pick up a TMOP information pamphlet in the Pharmacy waiting room.
After my prescription is filled, how long do I have to pick it up?
Your filled prescription will be available for 7 days. After that, it will be returned to stock and you will need to submit a new request for it to be filled again.
How long is my prescription good for?
Your filled prescription will be available for 7 days. After that, it will be returned to stock and you will need to submit a new request for it to be filled again.
Can I obtain informational material about the drugs I’m taking?
Patient education materials and information on most prescription drugs are available at the first filling, and anytime upon request.
How do I dispose of medication I no longer need?
Patients may dispose of unused or unwanted medications using the blue MedSafes located in the pharmacy waiting areas. Please leave medication in its original packaging if possible.
- Please do not dispose of illegal drugs, liquid containers larger than 4 ounces, pressurized containers such as inhalers, batteries, needles, garbage, medical devices, or hazardous materials in the MedSafe.
- For more information, see https://www.fda.gov/consumers/consumer-updates/where-and-how-dispose-unused-medicines
Do Fort Drum pharmacies accept electronic prescriptions?
The Guthrie pharmacy accepts all electronic prescriptions, including those for controlled substances. Providers wishing to submit e-prescriptions may do so through SureScripts using the below information:
                          Pharmacy Name: DoDFTDRUMePHCY
                          NPI: 1053724807 NABP: 5810824
                          Phone Number: 315-772-3696

Contact Us

Guthrie Pharmacy

Phone:
315-772-7698

Refills:
315-772-3696
800-354-9280

Hours:
Monday-Friday
7:30 a.m. to 4:45 p.m.

Location:
11050 Mt. Belvedere Blvd.
Fort Drum, NY 13602

Conner AMH Pharmacy

Phone:
315-772-8400

Hours:
Monday-Friday
7:30 a.m. to 4 p.m.
Closed: noon to 12:30 p.m.

Location:
P10504 Korengal Valley Blvd.
Fort Drum, NY 13602

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