Health Services

Pharmacy

Welcome to Fort Drum Pharmacy. We look forward to providing you the best pharmacy services from clinical medication management to new medication education at the point of receiving your medications. We understand your time is valuable and strive to expedite your experience as efficiently and safely as possible.

The Pharmacy is closed on all Federal Holidays and Education days. We are open with reduced hours on most DONSAs and training holidays. If traveling a significant distance please call the Pharmacy beforehand to verify hours of operation. You may also call the Automated Refill System at 1-800-354-9280 for more information on holiday or special event closings.

Refills

There are two ways to request prescription refills: To obtain prescription refills, beneficiaries have two convenient options:
  1. 24-Hour Automated Refill Service:
    • Call the automated refill service at:
      • Fort Drum: (315) 772-3696
      • Toll-Free: (800) 354-9280
    • Ordering Your Refills Via The Telephone
      • Press 1 to access the Guthrie Automated Refill System.
      • Press 1 for a refill.
      • Enter the last four digits of your sponsor’s social security number followed by the pound (#) key.
      • Enter the numeric portion (only) of your prescription number (found in the upper left-hand corner on the prescription label) followed by the pound (#) key.
      • Listen to the message verifying when your prescription will be ready. If you do not hear this portion of the recording, your attempt to refill your prescription by phone was not successful, and you will need to start at Step 1 again.
    • Visit the Guthrie Pharmacy during normal duty hours with the ID card of the patient to pick up your prescription(s).
    • Refills requested through this service will be ready for pick-up within two duty days after the request.
    • After your prescription is ready, it remains available for an additional 7 days.
 
  1. MHS GENESIS Patient Portal:
    • Access the MHS GENESIS Patient Portal to request refills online.
    • Log in to the portal and select the “Rx Refills” tab.
    • Choose the prescriptions you want refilled and select your preferred pickup location.
    • If your prescription has no refills left or has expired, you can request a renewal using the MHS GENESIS secure messaging feature. Consult your provider if necessary.

New Prescriptions

Requesting a new prescription to be filled prior to your pharmacy visit:

1. Choose Your Method:
  • Scan the QR code on the left, or
  • Text “Get in line” to (833) 564-4369.

2. Provide Information:

  • Respond directly to the text messages you receive.
  • Your request will be sent to the pharmacy for processing.

Convenient Options:

  • Use this service for new prescriptions to be filled and picked up later or for parking lot drive-thru pick-up.

Formulary

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look-up coverage information about your drug. A search can tell you:
  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
  • Where the prescription can be filled
  • Copayments and limitations, such as prior authorization
  • Coverage review requirements and forms
  • Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.

Self-Care Program

The pharmacy offers a  self-care program for beneficiaries seeking treatment for minor aches and pains, allergies, cold and flu symptoms, or skin ailments. Each patient may select up to 3 different over-the-counter products per month (multiples of a single product are not allowed). Service members seeking liquid Ibuprofen, Tylenol, or Benadryl for their child must do so at the Guthrie pharmacy. Children less than 2 years of age are not eligible for this program, and products may be unavailable due to supply limitations or pharmacist clinical judgement.

Available Over-The-Counter Medication

Frequently Asked Questions

Contact Us

Guthrie Pharmacy

Phone:
315-772-7698

Refills:
315-772-3696
800-354-9280

Hours:
Monday-Friday
7:30 a.m. to 4:45 p.m.

Location:
11050 Mt. Belvedere Blvd.
Fort Drum, NY 13602
 

Conner AMH Pharmacy

Phone:
315-772-8400

Hours:
Monday-Friday
7:30 a.m. to 4 p.m.
Closed: noon to 12:30 p.m.

Location:
P10504 Korengal Valley Blvd.
Fort Drum, NY 13602

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