A refill is not a new prescription; it’s an authorization from the prescriber to refill the same prescription multiple times. A renewal is when your provider sends in a new prescription for a medication you are already taking, usually because your previous prescription expired or ran out of refills.

For example, your provider might give you a prescription for a 90-day supply of a drug, with three refills. You present the prescription to the pharmacy and get your initial fill for the medication; 90 days after the initial fill you get your first refill; 90 days after that you get the second refill, and 90 days after that you get the third and final refill (for a total of four fills). Since there are no more refills remaining on the prescription, you need to request a renewal from your provider. This renewal is a completely new prescription, which will authorize another fill (and potentially more refills as well).

Some medications have specific criteria that must be met before TRICARE will authorize their use. These criteria ensure the medications will be safe and effective for the conditions they’re being used to treat, and that more efficient medications have been attempted before resorting to less efficient medications. Drugs that have these criteria are said to require “prior authorization,” or “PA.”

Your provider must submit information to ensure the PA criteria are met through the SureScripts website. SureScripts will typically process the request within 3 business days, at which point they will notify your provider whether the request was approved or denied. If your provider tells you the request was approved, you can then come to the pharmacy to get your prescription filled.

You can check whether a particular medication requires prior authorization by entering your information into the TRICARE Formulary Search Tool located at https://www.express-scripts.com/frontend/open-enrollment/tricare/fst/#/. If prior authorization is required, this will be noted in the “Coverage” column.

Some medications take longer to prepare than others, and the pharmacy has more than one “production line” for processing prescriptions. The person who received their medication before you did may have had a less complex order, and other staff members were still working on your order while the other person’s was being prepared. The pharmacy does not prioritize some tickets over others.

1. Park in the pharmacy parking lot.
2. Either text the message “get in line” to (833) 564-4369 or scan the QR code on one of the drive-thru signs in the parking lot.
3. Respond to the messages you receive with the information requested.
4. You will be notified to drive up to the window when your medication is ready.
5. If you have any difficulty with the text messaging system, call us at (315) 772-7698.

More information about the TRICARE Mail Order Process(TMOP) can be obtained by calling toll free, 1-800-DOD-TMOP(1-866-363-8667), via the web at express-scripts.com/TRICARE , or pick up a TMOP information pamphlet in the Pharmacy waiting room.

Your filled prescription will be available for 7 days.  After that, it will be returned to stock and you will need to submit a new request for it to be filled again.

Your filled prescription will be available for 7 days.  After that, it will be returned to stock and you will need to submit a new request for it to be filled again.

Patient education materials and information on most prescription drugs are available at the first filling, and anytime upon request.

Patients may dispose of unused or unwanted medications using the blue MedSafes located in the pharmacy waiting areas. Please leave medication in its original packaging if possible.

• Please do not dispose of illegal drugs, liquid containers larger than 4 ounces, pressurized containers such as inhalers, batteries, needles, garbage, medical devices, or hazardous materials in the MedSafe.
• For more information, see https://www.fda.gov/consumers/consumer-updates/where-and-how-dispose-unused-medicines

The Guthrie pharmacy accepts all electronic prescriptions, including those for controlled substances. Providers wishing to submit e-prescriptions may do so through SureScripts using the below information:
                          Pharmacy Name: DoDFTDRUMePHCY
                          NPI: 1053724807 NABP: 5810824
                          Phone Number: 315-772-3696