Health Services


Welcome to Fort Drum Pharmacy. We look forward to providing you the best pharmacy services from clinical medication management to new medication education at the point of receiving your medications. We understand your time is valuable and strive to expedite your experience as efficiently and safely as possible.

Please be advised that both Fort Drum pharmacies will be transitioning to the new MHS GENESIS Electronic Health Record system on January 21st, 2023. We are excited for the improvements in clinical collaboration and patient safety the new system will bring! However, we anticipate longer wait times in the pharmacy in the following weeks as we learn and adapt to this entirely new system. We apologize for any inconvenience and appreciate your understanding.

The Pharmacy is closed on all Federal Holidays and Education days. We are open with reduced hours on most DONSAs and training holidays. If traveling any distance please call the Pharmacy beforehand to verify hours of operation and changes. You may also call the Automated Refill System at 1-800-354-9280 for more information on holiday or special event closings.


Refills are obtained by calling the 24-hour automated refill service. Refills will be ready for pick-up within two duty days after they are called in and will remain available for an additional 7 days after that. 

Do you need to refill your medication, but don't have any refills remaining on your current prescription? You can send a prescription renewal request to your provider through the MHS GENESIS Patient Portal by clicking here.

Prescription Refills vs. Renewals

A refill allows the pharmacy to give you a new supply of your medication without requiring a new prescription.
If your prescriber included refills on your prescription, you can request them by calling the automated refill line at 800-354-9280 or 315-772-3696.
(Note: Some prescriptions may not include refills.)
If your medication is expired or you run out of refills, you will need to request a new prescription.  This is called a renewal.
Renewals can be requested using the MHS GENESIS Patient Portal at  (Note: refills cannot be requested via the MHS GENESIS Patient Portal)

Ordering Your Refills Via The Telephone

Call the telephone refill system at 1-800-354-9280 or (315) 772-3696.
Step 1 – Press 1 to access the Guthrie Automated Refill System.
Step 2 - Press 1 for a refill
Step 3 - Enter the last four digits of your sponsor's social security number followed by the pound (#) key
Step 4 - Enter the numeric portion (only) of your prescription number (found in the upper left-hand corner on the prescription label) followed by the pound (#) key
Step 5 - Listen to the message verifying when you prescription will be ready. If you do not hear this portion of the recording, your attempt to refill your prescription by phone was not successful and you will need to start at Step 1 again.
Step 6 - Wait until the 2nd duty day following your call while we prepare your medication.
Step 7 - Visit the Guthrie Pharmacy during normal duty hours with the ID card of the patient to pick up your prescription(s).

New Prescriptions

***NEW April 2023*** You can now request filling of your new electronic prescriptions (including Renewals, but excluding Refills) without visiting or calling the pharmacy! To use this text-message-based service, either scan the QR code to the left or text the words “Get in line” to (833) 564-4369. Provide the requested information by responding directly to the text messages you receive, and your request will automatically be sent to the pharmacy for processing. In most cases, your medication will be ready for pick-up after 2 duty days at the Guthrie pharmacy during normal business hours.
Guthrie pharmacy now accepts all electronic prescriptions, including those for controlled substances. Providers wishing to submit e-prescriptions may do so through SureScripts (see details below). Original paper prescriptions are also still accepted, though we encourage e-prescriptions as a faster, safer, more convenient option. Incomplete, photocopied, faxed, altered, or telephonic prescriptions cannot be accepted.
ERx Info for providers:
                          DoD Electronic Prescribing Pharmacy Name: DoDFTDRUMePHCY
                          NPI: 1053724807 NABP: 5810824
                          Phone Number: 315-772-3696


The pharmacy operates on a Formulary system and may not carry certain medications, but may have a generic or therapeutic equivalent. A copy of our Formulary has been provided to most area health care providers. Prescribers may call 315-772-4036 to request a copy.

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:
  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
  • Where the prescription can be filled
  • Copayments and limitations, such as prior authorization
  • Coverage review requirements and forms
  • Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.

Over-the-Counter Program

The pharmacy offers an over-the-counter medication program for soldiers, dependents, and retirees seeking treatment for minor aches and pains, allergies, cold and flu symptoms, or skin ailments. Each patient may select up to 3 different products per month (multiples of a single product are not allowed). Service members seeking liquid Ibuprofen, Tylenol, or Benadryl for their child must do so at the Guthrie pharmacy. 

**Disclaimer: MEDDAC Pharmacy Staff reserve the right to not provide over the
counter medication if there may be a potential for overuse/abuse of the medication.**

Available Over-The-Counter Medication

General Information

Two prescriptions for the same medication/class cannot be current at the same time. The later date of prescription supersedes any previous prescriptions.
New prescriptions are valid for one year from the date written.
New prescriptions for controlled substances must be filled within 30 days of the date written and refills are valid up to 180 days.
Prescriptions cannot be mailed to patients; the TRICARE Mail Order (TMOP) supports patients who require mail order service.
More information about the TRICARE Mail Order Process(TMOP) can be obtained by calling toll free, 1-800-DOD-TMOP(1-866-363-8667), via the web at , or pick up a TMOP information pamphlet in the Pharmacy waiting room.
Note: Prescriptions which have not been picked up within seven (7) working days will be returned to stock. If circumstances prevent pick-up within five working days, call 315-772-7698 to request a hold for an additional period of time.
Safe Medication Use

Patient Education Materials

Patient education materials and information on most prescription drugs are available at the first filling, and anytime upon request.


Patients wishing to dispose of unused or unwanted medications may do so via the MedSafe located in the Guthrie pharmacy waiting area. A MedSafe is also located at the TMC pharmacy for Service member's wanting to dispose of medications. Please adhere to these special instructions when brining your medication in:
  • Leave medications in original packaging/containers when possible.
  • NO liquid containers more than 4oz. Place in a plastic baggy before depositing.
  • NO sharps containers, needles, syringes, batteries, aerosol spray cans, trash, medical devices, chemicals, or other hazardous materials.  

Frequently Asked Questions

Guthrie Pharmacy

(315) 772-7698

(315) 772-3696
(800) 354-9280

Monday - Friday: 7:30 a.m. - 4:45 p.m.

11050 Mt. Belvedere Blvd.
Fort Drum, NY 13602

Conner AMH Pharmacy

(315) 772-8400

Monday - Friday: 7:30 a.m. - 4 p.m.
Closed: noon - 12:30 p.m.

P10504 Korengal Valley Blvd.
Fort Drum, NY 13602

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