Appointments & Referrals
Health Care for Soldiers
Primary care with the medical clinic designated by their unit. To schedule a primary care appointment, please call 1-888-838-1303.
Health Care for Non Active Duty Prime Enrollees & Family Members
TRICARE beneficiaries are assigned a Primary Care Manager at the Guthrie Primary Care Clinic, P11050 Mt Belvedere Blvd.
Please call 1-888-838-1303 to schedule an appointment.
If you are unable to get through the appointment line, please contact the following clinics for appointment assistance:
Primary Care Clinic
- Red/Blue Team: 315-772-1071
- White Team: 315-772-5136
Soldier Health Services
- Bowe, Conner, or Falcon TMCs: 315-772-5557
When leaving a voicemail, only include the patient's name, DoD ID number, and phone number.
Voicemail messages may not be returned until the following business day.
- Do not attempt to schedule or cancel a same-day appointment via voicemail.
Note: PCC will soon introduce a checkout process at the end of patient visits, which will enable patients to efficiently schedule future appointments with the receptionist.
Referrals
For any care that your primary care manager does not provide, such as urgent, preventative, mental health, and specialty care, you will need a referral. For more information about referrals, click here: https://www.tricare.mil/referrals.
To check the status of a referral or view your referral letter, click here: https://www.humanamilitary.com/beneficiary/referralsandauths.
The Humana Military app makes it easier than ever to securely access referrals and authorizations, claims, in-network care, and more. Download now to start managing your well-being on the go! https://humanamilitary.com/beneficiary/resources/mobileapp.
For more information on the referral process, contact the Fort Drum MEDDAC Referral Management Office/Patient Service Center at 315-772-4435.
Women’s Health Care
The OB/GYN services are by referral only from your Primary Care Manger. The OB/GYN Department is located off-post, at Suite 202, 826 Washington Street, Watertown (located adjacent to the Samaritan Medical Center).
For more information or directions please call 315-785-4624.
MHS GENESIS Patient Portal
You can make Primary Care appointments, check lab results and even order your pharmacy refills using the MHS GENESIS Patient Portal, 24 hours a day, 7 days a week. The website is
https://patientportal.mhsgenesis.health.mil
AFTER HOURS:
Please visit the MHS Nurse Advice Line at MHSNurseAdviceLine.com for web chat and video chat, or call 1-800-TRICARE (874-2273), option 1.
EMERGENCY:
Patients experiencing an emergency medical situation should report to the nearest hospital emergency room or call 911. Local area hospitals with emergency services include:
- Samaritan Medical Center, 830 Washington St., Watertown, 315-782-4100
- Carthage Area Hospital, 1001 West St., Carthage, 315-493-1000
- Lewis County General Hospital, 7785 North State St., Lowville, 315-376-5200
- River Hospital, 4 Fuller St., Alexandria Bay, 315-482-2511
- EJ Noble Hospital, 77 West Barney St., Gouverneur, 315-287-1000