Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Contact Us

Guthrie Ambulatory Health Care Clinic
11050 Mt. Belvedere Blvd.
Fort Drum, NY 13602-5004
1-888-838-1303

Email the Fort Drum MEDDAC Webmaster

Email the Fort Drum MEDDAC Public Affairs Office

Interactive Customer Evaluation (ICE)

If you cannot reach the Interactive Customer Evaluation (ICE) system please contact the
Fort Drum MEDDAC's Patient Advocacy Office or call 315-772-4655.

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