Frequently Asked Questions (FAQs)

For true emergencies (life, limb, or eyesight) it is advised that you call 911 or go to the nearest emergency room for treatment. For all other needs, Active Duty service members should contact the Appointment Line at 1-888-838-1303 and your call will automatically be forwarded to the Nurse Advice Line.  Civilian beneficiaries can go directly to a TRICARE network Urgent Care Facility without a referral from the Nurse Advice Line.  Local approved Urgent Care Facilities.

Your laboratory test results will be sent electronically to the ordering health care provider.  Your provider will have 72 hours or 3 business days to contact you if your routine lab work yields an abnormal result. You will be notified right away of any critical lab result which requires immediate action.
 
You can also view your completed results at the MHS Genesis Patient Portal.
 
Please do not call the lab for your results as we cannot release the results over the phone. We will direct you to the portal or our Patient Administration section.