Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care

Visitor Guidelines

SUPERVISION OF UNDERAGE CHILDREN:

There are inherent dangers in leaving children under twelve years of age unsupervised in the waiting areas of the clinic, including injury to the child or other patients. You have the responsibility to arrange adequate childcare for your underage family members during your medical appointments.

Children Policy

LATE ARRIVAL POLICY:

In order to provide quality care in a timely manner, we request that you arrive and check in on time. If you check in 10 minutes past your scheduled appointment time, you may be asked to wait until an appointment becomes available, or if the health issue is not urgent, you may be asked to reschedule. We appreciate your cooperation.

Don't forget to keep your family's information up to date in DEERS!