Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Clinics

Troop Medical Clinics

Conner Troop Medical Clinic

Provides primary care and ambulatory medical services for the 10th Mountain Division (LI), Fort Drum active duty population, as well as Army Reserve/National Guard service members attending annual training on the installation.

Bowe Troop Medical Clinic

Provides primary care and ambulatory medical services for the 10th Mountain Division (LI), Fort Drum active duty population, as well as Army Reserve/National Guard service members attending annual training on the installation.

Falcon Troop Medical Clinic

Provides primary care and ambulatory medical services for Soldiers with the 10th Combat Aviation Brigade.

Contact Us

Phone

Appointment Line:
1-888-838-1303

Bowe, Conner, or Falcon TMCs:
(315) 772-5557

MHS Nurse Advice Line:
1-800-TRICARE, option #1 (available 24/7)
or visit MHSNurseAdviceLine.com
 

Hours

Monday - Friday
7 a.m. - 4 p.m.
 

Locations

Conner TMC:
P10506 Euphrates River Valley Rd.
Fort Drum, NY 13602

Bowe TMC:
P11020 Euphrates River Valley Rd.
Fort Drum, NY 13602

Falcon TMC:
19914 MSR Tampa
Fort Drum, NY 13602
Don't forget to keep your family's information up to date in DEERS!