COVID-19 Hotlines

Fort Drum MEDDAC Appointment Line:
(315) 772-2778

MHS Nurse Advice Line:
1-800-TRICARE (874-2273), option 1. 

Army Public Health Center Hotline:
Available 24/7

Fort Drum Quarantine and Isolation Assistance Line:
(315) 783-5828
Available 8 a.m. to 4 p.m.
Monday through Friday

Guthrie Clinic Entry Screening Location:

Pharmacy Procedures:

The Fort Drum Pharmacy is encouraging all beneficiaries to refill their maintenance prescriptions. To place a refill request, contact the Guthrie Pharmacy refill line at (315) 772-3696 during regular business hours. The Pharmacy has a new drive-up feature for beneficiaries picking up prescriptions. See the flyer for instructions.

What to do if you’re a TRICARE beneficiary

Simple measures can protect you and your community. It’s also important to identify the symptoms of COVID-19 and know when to seek help. COVID-19 affects people in different ways. Infected people have reported a wide range of symptoms–from mild symptoms to severe illness. If you think you may have COVID-19 or been exposed to someone who tested positive for COVID-19, call the Fort Drum Medical Activity appointment line at (315) 772-2778.  Check your symptoms here.

How does COVID-19 spread?

According to the Centers for Disease Control and Prevention (CDC), COVID-19 spreads person-to-person, generally between people within 6 feet from one another. It also spreads through respiratory droplets from the cough or sneeze of an infected person. These droplets can reach the noses, mouths, or lungs of nearby people. It’s possible that the virus can spread from contact with infected surfaces, but this isn’t the main way the virus spreads.

What are the symptoms of COVID-19?

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Seek emergency medical attention if you show these signs for symptoms:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

This list is not all possible symptoms. Please consult your medical provider for any other symptoms that are severe or concerning to you. Call 911 or call ahead to your local emergency facility: Notify the operator that you are seeking care for someone who has or may have COVID-19. View this information on the CDC website at

When is the disease most contagious?

Although some spread appears to be possible before people show symptoms, people with COVID-19 are the most contagious when they’re very sick. Some spread may be possible before people show symptoms. That’s why you should stay home if you believe you’re experiencing any virus-like symptoms.

What should I do if I feel sick or think I was exposed to the virus that causes COVID-19?

If you have symptoms of COVID-19, have been in close contact with a person sick with COVID-19, or traveled to an area with widespread or ongoing community spread of COVID-19, don’t make an appointment or walk into your local military hospital or clinic. Instead, stay at home and call the Fort Drum MEDDAC Appointment Line at (315) 772-2778. 

What should I do if my child was sent home from school and requires a COVID test to return?

What do I do if I need a test for travel purposes?

At this time, DoD testing policies only allow for testing for medical purposes. Testing for travel or return to school purposes are considered administrative tests and are not conducted at military treatment facilities. However, beneficiaries can utilize any one of the community testing sites listed below at no cost to them to receive a COVID-19 test for administrative purposes.

Still have questions?

Frequently Asked Questions


Don't forget to keep your family's information up-to-date in DEERS.