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Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

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Feature | June 29, 2024

MHS Genesis: DS Logon

DS Log on is a website that gives you access to over 20 portals to help you manage your benefits. DSLog on can help you enroll in TRICARE plans, apply for benefits online, check claim status, access your health record patient portal and more. Sign up for your free account. For more information, go to https://tricare.mil/dslogon.
Don't forget to keep your family's information up to date in DEERS!