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Managing the Digital Ecosystem: Inside Guthrie AHC’s Information Management Division

At the Guthrie Army Health Clinic, the massive task of managing the digital ecosystem falls to the Information Management Division. This specialized team of more than a dozen IT professionals supports all healthcare operations across Fort Drum, including an occupational health clinic at Watervliet Arsenal near Albany, New York. They are the essential link keeping patient care, and the technology that enables it, on track. Read more about how they help keep healthcare connected at the Fort Drum MEDDAC.

Be Winter Ready: Always Check Before You Go!

❄️ Winter weather is approaching, and it is crucial to know how inclement weather affects your medical appointments. Be sure to check for Delays & Closings before leaving for your appointment or other medical services. All Fort Drum Medical Activity clinics and services follow Fort Drum operating guidelines during inclement weather.

Photo graphic courtesy of the Defense Health Agency with the words "My Military Health" (TM) and "Scheduled Virtual Visits"

Scheduled Virtual Visits

Scheduled virtual video visits are medical appointments that give patients the flexibility to meet with their care team from a location that’s convenient and comfortable for them. The new platform is safe, secure, and easy to use, making it the perfect option for anyone who wants to engage their healthcare teams on their terms.

The Fort Drum MEDDAC’s Walk-In Contraceptive Clinic is held every Tuesday. Active-duty service members go to Conner Army Medical Home, 1-3:30 p.m. All other beneficiaries go to the 8:30 - 11:30 a.m., at the Guthrie Clinic’s Primary Care Clinic, 8:30-11:30 a.m. No appointment necessary!

Walk-In Contraceptive Clinic (Update)

The Fort Drum MEDDAC’s Walk-In Contraceptive Clinic is held every Tuesday. Active-duty service members go to Conner Army Medical Home, 1-3:30 p.m. All other beneficiaries go to the Guthrie Primary Care Clinic, 8:30-11:30 a.m. No appointment necessary!

Virtual Education Center: Educated Patients, Better Health, Welcome to the Virtual Education Center. The Virtual Education Center (VEC) is the most comprehensive and reliable resource for health wellness education for all Beneficiaries

Virtual Education Center

The Virtual Education Center (VEC) is the most comprehensive and reliable resource for health wellness education for all Beneficiaries

Web graphic with information on the Fort Drum MEDDAC's Patient and Family Partnership Council.

Patient and Family Partnership Council

Do you have ideas to help improve your medical care? Become a patient and family partnership council volunteer! Patient and Family Partners help us by sharing stories about their healthcare experiences, helping to create materials and plans for improving healthcare quality and safety, providing input on how to improve our policies and care practices, giving feedback about their medical care, letting us know what went well and what we can do better, and more. To receive information on how to volunteer, click on the link above.

Quality and Safety Reports

Quality and Safety

Make an Appointment

Make an Appointment

Connect with a Patient Advocate

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TRICARE News and Updates

Give your feedback on tricare.mil: Service members and family members needed for next phase of usability study

Would you like to help tricare.mil become even more helpful to you and your family members? Do you have ideas that will improve the look and content of the website? The Defense Health Agency Usability Lab needs participants to give feedback on how TRICARE conveys benefit information to tricare.mil users.

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Access virtual mental health care with TRICARE

Did you know that you can get virtual mental health services with TRICARE? These options are a great way to get care when you can’t visit a provider’s office in person. Virtual mental health visits take place through secure technology platforms.

Dentist uses a dental pick and a mirror to examine a patient's teeth.

Getting care through TRICARE’s Active Duty Dental Program

Maintaining dental health is a critical part of overall force readiness. Are you on active duty but live far away from your nearest military dental clinic? Or do you need dental care that your military dental clinic can’t provide? You should know that TRICARE offers the Active Duty Dental Program. This program allows active duty service members to get care through civilian providers under certain circumstances.

How to file claims with TRICARE For Life

If you have TRICARE For Life, you’ll get health care from Medicare providers. There are certain times you may need to file your own claims with WPS Government Services, the TFL contractor. Here’s what you need to know about when to file claims when you have Medicare and TFL.

Fort Drum and Guthrie Ambulatory News and Updates

Photo of IT specialists conducting a check of a server system.

Managing the Digital Ecosystem: Inside Guthrie AHC’s Information Management Division

At Fort Drum’s Guthrie Army Health Clinic, the massive task of managing the digital ecosystem falls to the Information Management Division, or IMD for short. This specialized team of more than a dozen IT professionals supports all healthcare operations across Fort Drum, including an occupational health clinic at Watervliet Arsenal near Albany, New York. They are the essential link keeping patient care, and the technology that enables it, on track.

Col. Elizabeth H. Duque, the new commander of the U.S. Army Medical Department Activity (MEDDAC) – Fort Drum, receives the unit’s flag, or colors, from Brig. Gen. James D. Burk, commanding general of the U.S. Army Medical Readiness Command, East, during a change of command ceremony at Fort Drum, N.Y., July 18, 2025.

Fort Drum MEDDAC welcomes new commander

Soldiers, civilian employees, friends and family of the U.S. Army Medical Department Activity, also known as MEDDAC, and Guthrie Army Health Clinic welcomed the unit’s new commander during a change of command ceremony at the Memorial Park in Fort Drum, New York, July 18, 2025.

Photo graphic courtesy of the Defense Health Agency with the words "My Military Health" (TM) and "Scheduled Virtual Visits"

Fort Drum Medical Activity offers patients appointment flexibility with Scheduled Virtual Visits

Scheduled virtual video visits are medical appointments that give patients the flexibility to meet with their care team from a location that’s convenient and comfortable for them. The new platform is safe, secure, and easy to use, making it the perfect option for anyone who wants to engage their healthcare teams on their terms.

Sgt. Ashtin C. Josey, an occupational therapy specialist with the U.S. Army Medical Department Activity – Fort Drum, tests a military retiree’s grip strength during the Fort Drum Retiree Appreciation Day at Fort Drum, N.Y., Sept. 21, 2024.

Fort Drum MEDDAC supports retirees during Retiree Appreciation Day

Soldiers and staff from the U.S. Army Medical Department Activity – Fort Drum participated in the installation’s annual Retiree Appreciation Day, Sept. 21, 2024.

DOD Safe Helpline

DOD Safe Helpline

988 suicide & Crisis Lifeline

Links to 988 Suicide & Crisis Lifeline

DOD Sexual Assault Prevention and Response Office

DOD Sexual Assault Prevention and Response Office

Don't forget to keep your family's information up to date in DEERS!