Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
Managing the Digital Ecosystem: Inside Guthrie AHC’s Information Management Division
At the Guthrie Army Health Clinic, the massive task of managing the digital ecosystem falls to the Information Management Division. This specialized team of more than a dozen IT professionals supports all healthcare operations across Fort Drum, including an occupational health clinic at Watervliet Arsenal near Albany, New York. They are the essential link keeping patient care, and the technology that enables it, on track. Read more about how they help keep healthcare connected at the Fort Drum MEDDAC.
Be Winter Ready: Always Check Before You Go!
❄️ Winter weather is approaching, and it is crucial to know how inclement weather affects your medical appointments. Be sure to check for Delays & Closings before leaving for your appointment or other medical services. All Fort Drum Medical Activity clinics and services follow Fort Drum operating guidelines during inclement weather.
Walk-In Contraceptive Clinic (Update)
The Fort Drum MEDDAC’s Walk-In Contraceptive Clinic is held every Tuesday. Active-duty service members and all other eligible beneficiaries go to the Guthrie Army Health Clinic Family Medicine Services (formerly Primary Care Clinic), 8:30-11:30 a.m. No appointment necessary!
Scheduled Virtual Visits
Scheduled virtual video visits are medical appointments that give patients the flexibility to meet with their care team from a location that’s convenient and comfortable for them. The new platform is safe, secure, and easy to use, making it the perfect option for anyone who wants to engage their healthcare teams on their terms.
Virtual Education Center
The Virtual Education Center (VEC) is the most comprehensive and reliable resource for health wellness education for all Beneficiaries
Patient and Family Partnership Council
Do you have ideas to help improve your medical care?   Become a patient and family partnership council volunteer!   Patient and Family Partners help us by sharing stories about their healthcare experiences, helping to create materials and plans for improving healthcare quality and safety, providing input on how to improve our policies and care practices, giving feedback about their medical care, letting us know what went well and what we can do better, and more.   To receive information on how to volunteer, click on the link above.
Quality and Safety
Make an Appointment
Website graphic with vector image of a person and text staying, "Connect with a Patient Advocate. Do you have a suggestion, concern, complaint or compliment? Contact Us Now"

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Col. Elizabeth H. Duque, the new commander of the U.S. Army Medical Department Activity (MEDDAC) – Fort Drum, receives the unit’s flag, or colors, from Brig. Gen. James D. Burk, commanding general of the U.S. Army Medical Readiness Command, East, during a change of command ceremony at Fort Drum, N.Y., July 18, 2025.

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Sgt. Ashtin C. Josey, an occupational therapy specialist with the U.S. Army Medical Department Activity – Fort Drum, tests a military retiree’s grip strength during the Fort Drum Retiree Appreciation Day at Fort Drum, N.Y., Sept. 21, 2024.

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DOD Safe Helpline
Links to 988 Suicide & Crisis Lifeline
DOD Sexual Assault Prevention and Response Office
Don't forget to keep your family's information up to date in DEERS!